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| At Woodentoyspuzzle.com, on retail order our return policy is: No question ask 30 days satisfaction guarantee for consumers. When you return the purchased product(s) within 30 days from the date of purchase and the returned product(s) is in resale condition (meaning in the condition as we have shipped you). We will refund your money back. We however will not pay for the shipping cost. If you received Free shipping and refund later, we have to deduct the free shipping and handling fee from the refund amount. In event of an return, you have to contact us first at order@woodentoyspuzzle.com to create you a return ticket. Re: defect or damage. We check our merchandise carefully before shipping them out. We try our very best to make sure you have a pleasant experience shopping at our online store. In order for us to consider or handle your claim, you have to contact us within 10 days after you having received the shipment. Normally, damage claims should be made against the courier. However, we will try our best to assist you in the process. |
